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Prices and Certification of fees (Invoice)

This website has as its object occasional work performed according to art. 67 lett. L of TUIR 917/86 and VAT excluded according to art. 5 of Presidential Decree 633 - 26/10/1972 and/or transaction outside the scope of VAT according to Article 3, paragraph 4 letter a) of Presidential Decree no. 633/72 (transfer of copyright / non-exclusive use license). The indicated price refers to the non-exclusive sale of the license of use our modules distribuited under PS IT Solution Software License, or for the others "Service Packs" conected. To request an invoice, please send a specific request to info@psitsolution.com providing all the necessary tax information, with particular reference to: First Name and Surname or Company Name, VAT ID and Tax Residency Address, if not all provided at the time of registration on the website, and to send an express request for issuance to info@psitsolution.com.

Support Conditions

We guarantee assistance and support in compliance with the terms and conditions specified below. Each post is related to a single website. In case of need for intervention on several websites, the following will be applied uniquely for each of them. In case you need installation, configuration and/or uninstallation of the modules by our technicians it will be necessary to purchase one of the "Install and Config Service" packages (Install and Config Service Multisite for Prestashop in Multisite configuration). The support service does not cover any problems arising after our first support interview, for any reason, upgrade of our module and/or any problems arising as a result of upgrades and/or downgrades of the prestashop version, restore backups, file modifications of the site in general or problems deriving from conflict with other modules already present or subsequently installed, as it does not cover sites different from the first, sites with multisites configuration and/or problems relating to the redirect 301 package. There is no free support for the "License Fee" package buyers, for the free modules and for all modules where not expressly provided. In these cases it will still be possible to buy:

  • the "Installation Support Service" package for advice in case of installation problems. The service provides for the provision of advice and information necessary to solve your problem independently but does not provide for direct intervention on the site/sites of our technicians. It is therefore necessary to have the necessary technical skills to carry out these interventions independently (use of FTP clients, edition and modification of files, etc.) and we do not respond in any way if you do not have them (in this case we strongly recommend using one of the packages listed below.);
  • the "Prestashop Check Servce" package in case of problems independent of our modules (conflicts with other modules, themes, changes / integrations made to the prestashop core or to the default theme, upgrades, of our modules or of the PS core, or other) and/or to have an evaluation of the cost of a our direct intervention for all other cases/problems encountered;
  • the "Install and Config" package (Singlesite or Multisite) to request support and / or our direct intervention on your website for issues relating to the installation and configuration* of the module *(as specified, in no case the installation and configuration will be operated by our technicians unless after purchasing the aforementioned pack).

The perfect functioning of our modules is guaranteed by our online demos and we decline any responsibility, obligation to support and return the amount paid in case of malfunction due to failure to comply with any indications provided by our technicians, with manuals or reports provided by the modules themselves, conflicts generated by third party modules and / or modifications / alterations of both the source code of the modules and any other cause not directly dependent on our modules. The support offered with the modules also does not include assistance for issues that go beyond the modules themselves, the Redirect 301 of the old urls to the new ones without ids, as they do not include the correction / modification of the urls entered manually, in other modules, banners, sliders, etc of the site and, again, the elimination / arrangement of any duplicate urls. However, what has been said can be contracted separately, upon special offer, at the customer's request. The "Redirect 301" package and the "Module + Support + Redirect 301" package provide for the supply of an illustrated manual in .pdf format containing the code and the relative instructions and indications for making a 301 redirect using .htaccess files from the old urls with ids to new ones without ids. Other forms of 301 redirect may be contracted separately, upon customer request, subject to a specific offer. We respond within a maximum period of 24 hh (unless otherwise communicated on our site), on working days. Can't wait 24hh? Ask for a "Priority Check" now!
Buy the service "Priority Check Service" and send our Support Form with all requested data and details of the your problem, specifying in the appropriate field that it is a "Priority Check Service" . Our technicians will analyze your problem within a maximum of 8 hours.
Service available 24 hours a day, 7 days a week.
All the data required in the Request Support Forms are essential to the provision of the technical support service. Without them, it will not be possible to provide the service and not for our own fault. Therefore, the refund of the amount paid will not be considered. The perfect functionality of our modules is guaranteed by the on-line demos featured on this page.

Compatibility / Operation Warranty / Upgrades

The perfect functionality of our modules, scripts or other is guaranteed by the online demos referred to, for each of them, in the respective tab / description or, in any case, accessible through this site. We guarantee perfect functioning on the default versions of the platforms for which they are intended. For all other cases, please refer to what has been said regarding the Support and Assistance confitions. Except in exceptional cases, our modules are conceived, designed and built to ensure their correct functioning, without the need for updates, for the entire life cycle of the "Major" releases of the platforms they are intended for (see for example here for the Prestashop platform).

Security Backup

We recommend that you always make a backup of the site before proceeding with the installation or uninstallation of modules, scripts or any other task / assignment. We decline any responsibility in case of failure to comply with this recommendation.

Secure Payments

For all the details regarding guarantees and payment methods, please refer to the section "Secure Payments".

We decline all responsibility in case of any problem arising from the breach of these instructions and is not provided free assistance or advice problems resolution.

IMPORTANT NOTE: PS IT Solution sell the right of use of yours Modules and the related services.
Ours modules can be REUSED* on multiple Prestashop sites, own or of your customers, but within the limits indicated below. Unlike most similar modules in the market, sold with a single license (buy one module per site), PS IT Solution offers each module under PS IT Unique License*. Therefore, by purchasing one of our Modules or packages only once, you will have the right to reuse the versions of the module received for a maximum total of four websites/domains/subdomains/subdirectories, in compliance with our Copyright and, obviously, on condition that you have purchased and are in possession of a regular License of use, to be documented. and always try with your order/purchase reference number. It is strictly forbidden and punishable by law and by legal means, with a claim for damages, the sale or distribution of our modules in any capacity and / or the removal of our Copyright from them. 
The perfect functionality of our modules, scripts or other is guaranteed by the online demos referred to, for each of them, in the respective tab / description or, in any case, accessible through this site. For any questions or clarification, please contact us at the following email address: info@psitsolution.com.

*Each license is linked to the reference or Purchase Order number and the ownership or customer relationship of the websites on which our modules are used must be proven and verifiable.

Purchase of License (Order) and relative Modules Download and Update

Each module / software can be downloaded only once, without exception, and within a maximum of 24 hours from the time of purchase of the user license (order conclusion). Exceeded this limit of number of downloads and times for its execution, the buyer will have to make an express request. The granting of a new download option is at our discretion. The right to request and consequently receive, following an express request by email, the latest available version of our modules is reserved for all purchasers of packages that expressly foresee it. All those who purchase or have purchased a "License Fee" package or who, at the time of requesting the update, do not provide for the free upgrade, will be able to obtain updates by purchasing the "Upgrade Fee" package relating to each module already purchased. It is possible to access the "Upgrade Fee" packages directly from your Customer area - My Account, where there is a special "Modules and License Upgrade" button which will send you back to the Search and/or Direct Selection of the relative Upgrade Fee or by clicking on this LINK. 

The simple procedure to obtain and to download your module(s) upgrade(s) is explained and illustrated, step by step, at this LINK.

Updates do not include the Support Service and the Installation and configuration service. For mor info, please, see the point "Support Conditions".
To keep up to date on news and updates, it is advisable to subscribe to our Newsletter or read the periodic communications sent to customers, as per the following point "News and Communications".

Provision of the "Check" service

By purchasing the "Check Service" packages (Prestashop or Website) and sending all the requested data with the appropriate Support Request Form, our technicians will evaluate the problem (s) reported on your website, within a maximum period of 24 hours from receipt of the Support Request Form. To have an intervention within the maximum term of 8 hours from your request, it is possible to purchase the "Priority Check" package, to which the same general terms and conditions indicated in this paragraph apply.

IMPORTANT: All the data requested in the Support Request Form and any additional data / information requested by our technicians are an essential condition for the provision of the technical support service. Without them it will not be possible to provide the expected work performance and this is not our fault. Therefore, the refund of the amount paid will not be contemplated.

The beginning of the intervention, if deemed necessary by our technicians or expressly requested by the customer, will be notified by an email in response to your request. The Check is aimed at an in-depth analysis of the problem or problems reported or encountered and their possible resolution within the maximum time allowed for the provision of the service (See Service sheet). In the event that the work and related execution times required for the definitive resolution of the problem (s) encountered are greater than the maximum limit set for the service, you will receive a specific offer for carrying out the work necessary for the definitive resolution. At the end of the check, in any case, you will receive a report on the possible causes of the problems highlighted / found and, as mentioned, a possible offer for our direct technical intervention for its / their definitive resolution, which you will be free to evaluate and accept, only if you deem it appropriate. The service does not foresee a priori either our direct intervention for the resolution or the supply of the technical and procedural indications necessary for its / their resolution. A direct intervention or the sending of the technical and procedural indications for the resolution will take place only upon acceptance of our relative economic offer. You will therefore be free, once we have communicated the causes of the problem, to entrust the direct intervention to any other trusted technician.

News and Communications

By registering as a customer and/or using our modules, you agree to receive periodic news and communications, carried out in compliance with the provisions of the Privacy Policy, sent, if necessary, to the email address used for registration. It will always be possible to request the non-receipt of such emails by sending a request through the appropriate link highlighted in the communications, necessarily indicating the license number (ref. order) of the module(s) in use. The cancellation also implies the cancellation of the customer account which, however, can be recreated, using the same email address, with a new registration.

Update Terms and Conditions

Terms and Conditions may be subject to updates and modifications, at any time and will be communicated by email to customers. Any communications blocked by your antispam service are also to be considered valid. 




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